How do you ensure product quality?
Quality is our priority. As a specialized manufacturing facility, we maintain strict production standards and value our professional reputation to ensure every machine meets high-quality requirements.
What if I don't know how to operate the machine?
Every machine comes with a comprehensive operation manual and video demonstrations. Our technical support team is also available to assist with any operational queries.
Can I get spare parts for the machine?
Yes, we provide extra sets of common wear parts (like O-rings). During the warranty period, non-artificial damaged spares are provided to keep your production running smoothly.
What are the payment terms for new orders?
We support various flexible payment methods including T/T, L/C, Western Union, and other standard international trade terms.
What is the Minimum Order Quantity (MOQ) and warranty period?
The MOQ is 1 set. We offer a standard 12-month warranty, while some customized products may include up to 24 months of coverage.
Are there additional costs like taxes or duties?
Custom duties and taxes are typically the responsibility of the buyer. The shipping cost quoted usually does not include these local import charges.