Frequently Asked Questions
Are you a machine manufacturer or trading company?
We are a reliable machine manufacturer that can provide the best service. Our machines can be customized according to client requirements.
How do you guarantee this machine normally operating?
Every machine is tested by our factory before shipping. We adjust the machine to optimal effect before delivery. Spare parts are available and free within the warranty year.
Do you provide manuals or operation videos?
Yes, we will send the manual and operation video upon request to help you understand the machine better.
What should I do to choose the best machine?
Please inform us of the material you want to fill and the required filling capacity. We will then recommend the most suitable machine type for your consideration.
How are broken spare parts handled?
Please provide a photo or video of the problematic part. Once confirmed, we will send replacement parts for free, though shipping costs are covered by the client.
What is the normal lead time?
Ready to ship items take 24 hours. Made-to-order machines typically take 25-35 days, while those requiring new molds take 45-55 days.
Yongli Machine
